Engineer - After Sales
Chennai, IN
Ammann, a global leader in construction equipment with a rich heritage since 1869, offers a dynamic work environment for passionate individuals. As a subsidiary of Ammann BauAusrüstung AG (ABA) since 2013, Ammann India leverages its Swiss heritage and expertise to empower the Indian construction industry.
We are the largest and most trusted manufacturer of Road Construction Equipment in India, boasting a state-of-the-art manufacturing facility in Mehsana, Gujarat, and a robust network of 17 Sales & Service Offices nationwide.
Why Ammann India?
Innovation & Legacy: Be part of a company with a pioneering spirit and a commitment to shaping the future of construction.
Growth & Opportunity: Join a rapidly growing organization with a strong workforce of over 1800 employees (including contract staff) and a turnover exceeding INR 900 crore.
Supportive Environment: We believe in fostering a collaborative and rewarding work culture that empowers our employees to excel.
Ready to build your career with a leader in construction?
Visit our website (www.ammann.com) to explore exciting career opportunities.
Join us in building a more sustainable future for India's infrastructure.
Experience Level: 4 -7 Years
Education: ITI/Diploma/ B. E/ B. tech in Mechanical
Role & Responsibilities:
The SE performs the major functions listed below. The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change.
• Basic troubleshooting, installation, maintenance, and repair on designated equipment.
• Report to customers in time and demonstrate our commitments
• Completing Preventative Maintenance and field modifications.
• Provide all types of services for machines – E&C, Warranty, non-warranty to customers
• Verify packing list of materials sent by the factory where ever applicable, take receipt from customers and send the record to the company
• Handover the manuals to the customer and take acknowledgement,
• Provide training to customers and their representatives on operation and maintenance of plants / machine and servicing of plants / machines
• Generate Service income and spare parts inquiry from customers
• Share customer’s general feedback with the company apart from the service
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Deliver service by keeping customer’s interest in mind – timely execution, proper use of given resources, control of expenses, acceptable standard in execution of work etc.,
• Demonstrate the plant/machine capacity and various operational parameters to establish the brand superiority in customer’s mind
• Deliver quality in service to match with brand image and company reputation
• Conduct the work in an acceptable manner to the customer and their representatives
• Achieve total customer satisfaction
• Collection of service charge from the customers promptly
• Submission of service reports and expenses vouchers immediately after the visit
• Handover the cash collected from the customers to the company immediately after the visit
• Maintaining tools and test equipment and ensuring they are properly calibrated.
• Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements.
• Utilizing the escalation process to resolve customer service delivery issues.
• Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.